T&C and Cancellation policy

/T&C and Cancellation policy
T&C and Cancellation policy 2018-05-22T07:36:42+00:00

Terms & Conditions

  • Reception is open Monday to Saturday from 9am to 5pm. Closed on all Sundays.
  • Check in from 2pm to 8pm. No check in after 8pm.
  • Check in between 5pm – 8pm is by our night porter (reception / shop closed).
  • Check out by 10am.
  • We reserve the right to close the reception without prior notice.
  • No pets / animals / birds allowed.

Cancellation Policy

  • Should you need to cancel please do so in writing.
  • Until 28 days prior to arrival: no charge
  • 27-15 days prior to arrival: forfeit 20% of contracting value
  • 14-08 days prior to arrival: forfeit 30% of contracting value
  • 07-01 days to arrival: forfeit 80% of contracting value
  • On day of arrival or no show: forfeit 100% of contracting value
  • The full extent of the stay will be charged for in the event of premature departure. This is not dependant on the Cottages occupancy levels.
  • Please make sure you have sufficient travel insurance to cover all cancellations.
  • The Windmill Country Retreat reserves the right to cancel due to unforeseen circumstances – full refund.
  • On third party reservations refunds as determined by the cancellation terms of the third party.
  • Should refunds to a SWIFT bank account be required, an additional R500.00 charge will be levied.