T&C and Cancellation policy
Terms & Conditions
- Reception is open Monday to Saturday from 9am to 5pm. Closed on all Sundays.
- Check in from 2pm to 8pm. No check in after 8pm.
- Check in between 5pm – 8pm is by our night porter (reception / shop closed).
- Check out by 10am.
- We reserve the right to close the reception without prior notice.
- No pets / animals / birds allowed.
- Should you need to cancel please do so in writing.
- Until 28 days prior to arrival: no charge
- 27-15 days prior to arrival: forfeit 20% of contracting value
- 14-08 days prior to arrival: forfeit 30% of contracting value
- 07-01 days to arrival: forfeit 80% of contracting value
- On day of arrival or no show: forfeit 100% of contracting value
- The full extent of the stay will be charged for in the event of premature departure. This is not dependant on the Cottages occupancy levels.
- Please make sure you have sufficient travel insurance to cover all cancellations.
- The Windmill Country Retreat reserves the right to cancel due to unforeseen circumstances – full refund.
- On third party reservations refunds as determined by the cancellation terms of the third party.
- Should refunds to a SWIFT bank account be required, an additional R500.00 charge will be levied.